Refund Policy

Refund & Return Policy

Last Updated: February 2026

At Art Craft Zone, we take pride in our handcrafted leather goods and Western accessories. We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.

30-Day Return Window

You may return most items within 30 days of delivery for a full refund or exchange, provided the item is:

  • Unused and in original condition
  • In original packaging (if applicable)
  • Free from damage, alterations, or wear
  • Accompanied by proof of purchase (order number or receipt)

Items Eligible for Return

  • Wallets, purses, belts, and leather accessories (unused)
  • Damascus knives, Viking axes, and blades (unused, in original condition)
  • Bull whips and Western gear (unused)
  • Cowboy hats and apparel (unused, with tags attached)
  • Non-personalized items

Items NOT Eligible for Return

Due to the custom nature of our craftsmanship, the following items cannot be returned unless defective:

  • Custom or personalized items (with initials, logos, custom tooling, or engravings)
  • Made-to-order products crafted to your specifications
  • Items marked as final sale or clearance
  • Used, worn, or damaged items
  • Items without original packaging or proof of purchase

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us: Email  info@artcraftzone.com with your order number, item(s) you wish to return, and reason for return
  2. Receive authorization: We'll review your request and send you a Return Authorization (RA) number and return instructions within 24-48 hours
  3. Ship the item: Pack the item securely in its original packaging and ship it to the address provided. Include your RA number on the package
  4. Receive your refund: Once we receive and inspect your return, we'll process your refund within 5-7 business days

Return Shipping Costs

  • Defective or incorrect items: We'll cover return shipping costs and send you a prepaid return label
  • Change of mind or non-defective returns: Customer is responsible for return shipping costs
  • We recommend using a trackable shipping method and purchasing shipping insurance for valuable items

Refund Processing

Once your return is received and inspected:

  • Approved refunds will be processed to your original payment method within 5-7 business days
  • You'll receive an email confirmation when your refund has been processed
  • Depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear in your account
  • Original shipping charges are non-refundable (unless the item was defective or we made an error)

Exchanges

We're happy to exchange items for a different size, color, or style:

  • Contact us at  info@artcraftzone.com to arrange an exchange
  • Exchanges are subject to product availability
  • If the replacement item has a different price, we'll either refund the difference or request additional payment
  • Exchange shipping costs follow the same policy as returns

Defective or Damaged Items

We inspect every item before shipping, but if you receive a defective or damaged product:

  • Contact us immediately at  info@artcraftzone.com within 7 days of delivery
  • Include photos of the defect or damage and your order number
  • We'll arrange a free return and send you a replacement or full refund (including original shipping costs)
  • Defective items may also qualify for repair services at no charge

Wrong Item Received

If you receive the wrong item:

  • Contact us immediately at  info@artcraftzone.com
  • We'll send you a prepaid return label and ship the correct item at no additional cost

Custom & Personalized Orders

Custom and personalized items are made specifically for you and cannot be returned unless:

  • The item is defective or damaged upon arrival
  • We made an error in production (wrong personalization, incorrect specifications)
  • The item significantly differs from what was agreed upon in your quote

Please review your custom order details carefully before approving production. Once production begins, changes and cancellations may not be possible.

Cancellations

  • Standard orders: You may cancel your order within 24 hours of purchase for a full refund, provided it hasn't shipped yet
  • Custom orders: Cancellations must be requested before production begins. Once production starts, cancellations may not be possible
  • Contact us at  info@artcraftzone.com to request a cancellation

Restocking Fee

We do not charge restocking fees for standard returns in original condition.

Wholesale & Bulk Orders

Returns and refunds for wholesale or bulk orders may have different terms. Please contact us at  info@artcraftzone.com for wholesale return policies.

Contact Us

If you have questions about our refund policy or need assistance with a return, we're here to help:

Email:  info@artcraftzone.com
Response Time: 24-48 hours

Policy Updates

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our store after changes constitutes acceptance of the updated policy.